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Individual Case Study 2008 – Elluminate Live!

Case Study
Program: Elluminate Live!
Organisation: The Sunchild E-Learning Community

Synchronous communication is simply communication that happens at the same time, immediately, a give-and-take, its aim is to promote a new form of instant global communication and collaboration (Haefner, 2000). Examples of synchronous communication includes casual conversation outside the grocery store, a phone call back home to the kids when you’re travelling on business, a discussion session the Great Depression, exchanges in an AOL chat-room.

Describe the use of the particular technology:
Elluminate Live! is a world class, real time training, demonstration and collaboration environment that is powerful, flexible and easy to use. Engaging participants are able to increase the effectiveness with the ability to talk over the internet, view live video, chat online, share whiteboards and share applications – all in one program. Elluminate Live! is easy to set up, easy to use and easy to customise making it a favourable synchronous communication program educational organisations such as The Sunchild E-Learning Community choose to use.

Dialogue and conversation are by definition immediate interchanges, they are synchronous, and since dialogue and conversation have been an integral part of teaching and learning, The Sunchild E-Learning Community chose to use Elluminate Live! because according to the schools’ director Martin Sacher, the school had tried a number of different products until others involved in online learning recommended Elluminate Live! “We found that Elluminate seems to be one step ahead of everyone else. When others were only thinking about doing voice over the internet, they were already doing it,” he explained.

The context of the learners and where learning is situated
In Canada, Aboriginal people have a lower high school completion rate than the completion rate for on-aboriginals which leads to unemployment and poverty. The Sunchild E-Learning Community is an organisation dedicated to the academic achievement of the Canadian Aboriginal community. It delivers education via the internet to more than 200 First Nation high school students in both urban and rural areas of Alberta, Canada. While traditional First Nation suffer from low enrolment, Sunchild has developed a successful e-learning model that is tailored to the unique situations facing First Nation students.

As the number of First Nation students who leave their homes in remote areas to go to the city for education is extremely low, Elluminate Live! allows students to stay at home with their families as well as complete their education by participating in online classes.

The benefits of the technology in this context

  • It enhances learning opportunities for students regardless of their location.

Elluminate Live! enables Sunchild to attract and retain qualified and experienced teachers and reach students in bother urban and rural areas throughout Alberta, even in remote areas.

  • Increase in graduation rates

Students are able to have more control over their own education leading to improved graduation rates. Only about 17% of First Nation students in traditional education systems succeed for high school diploma achievement. But with the help of Elluminate Live! Sunchild E-Learning Community has a success rate of over 80%.

  • Flexibility in delivery.

If students are not able to attend the scheduled online class, there are features such as archives that permit the students to listen to the recordings. This is beneficial as it allows a flexibility in the delivery of education that is not available in a traditional school system.

  • Engage more people in more ways

Communicate, collaborate, educate in real time, regardless of internet connection speeds, with everyone seeing and hearing the same thing at the same time, still ensuring no one is left behind. Also, Elluminate uses a method that caches the audio, so if a student has a slow connection or is disconnected for a short time, they do not miss what is said. Once the connection is re-established, the student hears all of the audio interchanges at an slightly increased speed.

  • Ability to incorporate breakout rooms.

This grouping tool allows teachers to move students quickly to separate virtual rooms within a synchronous session and then quickly bring them back together. These rooms are useful for small group work as well as for one-on-one troubleshooting between a student and a teacher.

  • Multiple language translation

Offers languages such as Spanish, French, German, Japanese, Chinese (simplified), Brazilian Portuguese and Arabic.

  • Costs

Reduces travel and teleconferencing costs, leverages limited teaching resources

  • Extend the boundaries of the physical classroom whilst still being able to connect participants in a blended environment.
  • Increases students participation and improves their performances.
  • Creates interactive content that is accessible 24hours a day.

The challenges, disadvantages or any issues of the described technology in the example’s context
There are many challenges related to implementing and supporting a synchronous approach. Both instructors and students need to be comfortable with the technology and environment which may be difficult for students who may not have internet connection in remote areas as access to technology support is also a key factor in the success and comfort level of using these systems (Bannan-Ritland, 2002).

Elluminate used to use a “click to talk” method which allowed only one person to speak at one time. Students at Sunchild found this extremely irritating as it was difficult to have class discussions with only one person speaking at a time and some students were unable to express their needs. Elluminate overcame this challenge by upgrading their program to a full duplex communication system for up to six people.

References:

BannanRitland, B. (2002). Computer-mediated communication, eLearning, and interactivity: A review of the research. Quarterly Review of Distance Education, 3(2), 161-179

Elluminate Inc. 2008, ‘Elluminate Live! Academic Edition’, Elluminate. Viewed 26/03/08
<http://www.elluminate.com/academic_edition.jsp>

Elluminate Inc. 2008, ‘An Elluminate Client Case Study’, Elluminate, Alberta. Viewed 26/03/08
<http://www.elluminate.com/sales/casestudies/Sunchild.pdf>

Haefner, Joel. (2000). Opinion: The Importance of Being Synchronous. Academic.Writing. Viewed 27/03/08 http://wac.colostate.edu/aw/teaching/haefner2000.htm<span style=”mso-ansi-language: EN-US”>


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